Computer networking is a complicated subject so we do our very best to make sure we help you every step of the way if you need it. So if you encounter any technical challenges whilst using your Netduma R1, you can use:
This will answer almost all technical questions you may have.
If you have a brief question you can also ask us on Twitter. However all questions on our forum are responded to very quickly so we recommend you go there instead.
The Netduma R1 Router is compatible with every game. The Geo-filter feature is compatible with almost every game with new games being constantly tested and added.
Fully supported games
PC games like League of Legends and DOTA 2 penalise you when you are unable to join a server and as such this means that the Geo-filter should not be used.
Most PC games allow you to choose the servers you want to connect to which means the Geo-filter is not needed.
On console The Division is unable to be supported. Though after recent games updates a community tester is reporting some promising results.
Keep in mind that we retest games that are not supported. With games receiving frequent updates it is possible that they may change how the game works which could have the effect of making it compatible with the Geo-filter. So keep an eye on this page for updates.
There are many other games that the Geo-filter will already work with but may not have been tested yet. It is very easy for us to add additional games so if you have a game you would like us to support, please let us know on our forum here.
Our standard ping feature should work for any game or service. The advanced ping stats, which includes jitter, packet loss, tick rate etc only works for the following PC games:
Installing router software is very challenging and there is a very high chance of breaking your existing router if you attempted to do this with Netduma’s software. For this reason we sell a combined product, with Netduma’s software combined with high performing hardware.
The Netduma’s One-click VPN and VPN-Hybrid features make it as simple as possible to connect to VPN servers. This is a great way to mask your IP address on any device, meaning your connection cannot be taken hostage by a DDoS attacker.
To use these features, you will need a VPN service provider. Typically these will cost you between $5-$15 a month. Your VPN provider needs to be an ‘OpenVPN’ provider (almost all are). We recommend you seek a high quality VPN provider that has servers located near your home to ensure there is minimal increase in ping.
Applying a VPN does NOT stop a DDoS attack if an attacker has your IP, but if a VPN is used correctly, an attacker cannot get your home’s IP address, meaning you are protected. If your VPN IP is obtained and you are DDoSed, most VPN servers will go down and require you to reconnect. A 30 second procedure. Some companies provide fully anti-DDoS VPNs but they typically cost more, approximately $75 a month. Netduma does not currently provide a VPN service.
We are constantly improving our software and upgrades will be regularly available to you herehere
These upgrades are free. We are very feedback driven so we would love to hear of any ideas you have. Please let us know on our forum here.
Alternative contact details can be found here
Currently we are not looking to sponsor or partner eSports teams beyond our current roster.
If you are an established Youtuber or Streamer, please contact us at: [email protected]