General / Product

Where do I go if I need technical support?

Computer networking is a complicated subject so we do our very best to make sure we help you every step of the way if you need it. So if you encounter any technical challenges whilst using your Netduma R1, you can use:

This will answer almost all technical questions you may have.

If you have a brief question you can also ask us on Twitter. However all questions on our forum are responded to very quickly so we recommend you go there instead.

Is the Netduma compatible with every game?

The Netduma R1 Router is compatible with every game. The Geo-filter feature is compatible with almost every game with new games being constantly tested and added.

Fully supported games

  • Call of Duty: WWII (and all previous CoD titles such as IW, Bo3 etc.)
  • Destiny 2 (and Destiny 1, including all DLC releases)
  • Fifa 18 (and older FIFA titles)
  • Pro Evolution Soccer 2018 (and previous titles)
  • NBA 2K18 (and previous titles)
  • Madden 18
  • Halo 5 (and older Halo titles)
  • Overwatch* (*servers are usually allocated by region)
  • Tom Clancy’s Rainbow Six Siege
  • GTA 5
  • Mortal Kombat X
  • Street Fighter V
  • Uncharted 4
  • Mario Kart 8
  • Smash Bros

Partially supported

  • Battlefield – The game includes server selection. So you are able to choose the server you want to connect to. This means that you do not need to use the Geo-filter to obtain the closest server. Instead, the Geo-filter can be used as advanced diagnostic tool. Allowing you to see where the server is and what your ping is. You can also use the temporary ban feature if the server is lagging to ensure you do not connect to that server again by accident.
  • Titanfall 2 – The game allows you to choose the server which you want to connect to and thus the router can be used as a diagnostic tool as with Battlefield 1.
  • Gears of War 4 – The game allows you to select the region you want to play in. Meaning the Geo-filter is most effective as a diagnostic tool.
  • CS:GO – The Geo-filter is very useful for casual. Competitive is currently being retested to determine if it can benefit from the Geo-filter.

Not supported

PC games like League of Legends and DOTA 2 penalise you when you are unable to join a server and as such this means that the Geo-filter should not be used.

Most PC games allow you to choose the servers you want to connect to which means the Geo-filter is not needed.

Keep in mind that we retest games that are not supported. With games receiving frequent updates it is possible that they may change how the game works which could have the effect of making it compatible with the Geo-filter. So keep an eye on this page for updates.

Future support

There are many other games that the Geo-filter will already work with but may not have been tested yet. It is very easy for us to add additional games so if you have a game you would like us to support, please let us know on our forum here.

Our standard ping feature should work for any game or service. The advanced ping stats, which includes jitter, packet loss, tick rate etc only works for the following PC games:

  • CS:GO
  • Dota 2
  • LoL
  • Insurgency
  • Team Fortress

All other features, such as Anti-flood and Device Prioritisation, will work with every game and any device.

Can I just buy the software instead of an entirely new router?

Installing router software is very challenging and there is a very high chance of breaking your existing router if you attempted to do this with Netduma’s software. For this reason we sell a combined product, with Netduma’s software combined with high performing hardware.

What do I need to use the VPN features?

The Netduma’s One-click VPN and VPN-Hybrid features make it as simple as possible to connect to VPN servers. This is a great way to mask your IP address on any device, meaning your connection cannot be taken hostage by a DDoS attacker.

To use these features, you will need a VPN service provider. Typically these will cost you between $5-$15 a month. Your VPN provider needs to be an ‘OpenVPN’ provider (almost all are). We recommend you seek a high quality VPN provider that has servers located near your home to ensure there is minimal increase in ping.

Applying a VPN does NOT stop a DDoS attack if an attacker has your IP, but if a VPN is used correctly, an attacker cannot get your home’s IP address, meaning you are protected. If your VPN IP is obtained and you are DDoSed, most VPN servers will go down and require you to reconnect. A 30 second procedure. Some companies provide fully anti-DDoS VPNs but they typically cost more, approximately $75 a month. Netduma does not currently provide a VPN service.

Do I have to pay for upgrades?

We are constantly improving our software and upgrades will be regularly available to you herehere

These upgrades are free. We are very feedback driven so we would love to hear of any ideas you have. Please let us know on our forum here.

How can I contact Netduma?

The easiest way is either via twitter @Netduma or via our forum

Alternative contact details can be found here

Sponsoring and Partnerships

Currently we are not looking to sponsor or partner eSports teams beyond our current roster.

If you are an established Youtuber or Streamer, please contact us at: [email protected]