Netduma is excited to announce a strategic partnership with Mercku, aimed at transforming the Quality of Experience (QoE) for Internet Service Providers (ISPs) and their subscribers. As consumer homes become increasingly reliant on high-quality internet connections for streaming, gaming, and remote work, the need for effective solutions to manage network performance has never been more critical.
The partnership will leverage Netduma’s Optima software, integrated into the Customer Premises Equipment (CPE), to address common challenges faced by users. Netduma optimises network performance by automatically identifying various application types and their specific bandwidth and latency requirements. This ensures that all applications within a household receive appropriate bandwidth allocation, resulting in seamless streaming, gaming, and video calls for everyone. By deploying Netduma, ISPs will be able to deliver enhanced QoE, which includes:
- Increased Subscriber Satisfaction: Improved user experiences lead to reduced churn rates, enhancing customer loyalty and retention.
- Cost Efficiency: Netduma’s analytics capabilities streamline customer support, allowing ISPs to resolve issues more efficiently and drive improvements in satisfaction metrics.
- Revenue Growth: Enhanced user experiences can attract new customers and provide opportunities for upselling additional services, such as gaming-specific optimisations.
- Proven Market Performance: Netduma has already been successfully implemented by Tier 1 service providers, including BT/EE in the UK and Telstra in Australia, demonstrating its effectiveness in optimising network performance under heavy load conditions.
The collaboration with Mercku, a leader in wireless sensing and smart home technologies, further strengthens Netduma’s commitment to providing innovative solutions for ISPs. Mercku’s expertise in networking technology and their Connectivity-as-a-Service suite will complement Netduma’s offerings, creating a comprehensive solution that addresses the evolving needs of consumers.
This partnership represents a significant step towards enhancing the quality of internet services for subscribers, enabling ISPs to provide superior connectivity and user experiences across the board.
For more information about the partnership and how Netduma Optima can elevate the Quality of Experience for ISPs, please contact Netduma.